A number owned by the company
Customers dial a single number, independent of individuals. Arrivals and departures no longer affect reachability.
A modern phone system, without a traditional landline
For a large share of companies, the phone is still the first channel business comes through. Yet it is the most commonly neglected piece of equipment: a personal mobile number printed on business cards, and a missed call that becomes a lost deal without anyone knowing.
IP telephony carries voice over your internet connection. In practice that means one number for the company, a ring that can reach several handsets, forwarding to a mobile while travelling, and a reception function that no longer depends on one person sitting at their desk.
We install the PBX, the handsets and the routing rules, then tune those rules with you over the first weeks, because only real use reveals what should ring where.
None of these losses appears on an invoice, which makes them all the easier to ignore.
A customer calls during a meeting, gets no answer, and dials the next competitor. The company will never know the deal went past.
The number customers know belongs to an employee. Their departure takes part of the customer base with it.
When that person is away, on leave or already on a call, incoming calls fall into the void.
How many calls came in yesterday? How many were answered? No figure available, so no way to manage it.
Customers dial a single number, independent of individuals. Arrivals and departures no longer affect reachability.
Ringing across several handsets, then forwarding to a mobile, then voicemail delivered by email. Every call ends up somewhere.
The mobile app makes and takes calls under the company number, from anywhere, without revealing private numbers.
Call volume, answer rate, peak hours: you finally know whether reception needs reinforcing, and when.
The hardware, the routing rules and hands-on support at launch.
Voice quality depends entirely on the network. These four points are checked before any installation.
Measuring line quality and internal network capacity. Skip this and voice degrades, and the project starts badly.
Step 1Who answers, in what order, at what hours, and what happens if nobody picks up. That scenario is written down and approved with you.
Step 2Formalities to keep your existing numbers with your current operator, with a switch-over date agreed in advance.
Step 3PBX setup, handset connection, call groups, greeting messages and forwarding rules.
Step 4Incoming calls switched over, short user training, then call-plan adjustments through the first two weeks.
Step 5One reception position, often busy, and calls lost as soon as a second line rings.
Cascading ring to two backup handsets, then voicemail emailed to the relevant department.
Sales staff on the road, reachable only on their personal numbers.
Mobile app tied to the PBX: calls made and received under the company name, without exposing private numbers.
Two locations with two separate systems and no possible call transfer between them.
A single PBX, a shared internal numbering plan and free transfers between the two sites.
A missed call never complains. It simply dials the next number.
Yes, in almost every case. Portability is requested from your operator and usually takes a few working days, with a switch-over date set in advance.
A fallback rule automatically forwards incoming calls to designated mobile numbers. Customers keep getting through.
Yes, provided the network is properly prepared: voice priority and sufficient bandwidth. That is precisely what the prior audit is for.
Not necessarily. Some recent handsets are compatible, and the desktop app can replace a physical phone for occasional use.
Technically yes. Recording is regulated, though: callers must be informed beforehand and retention is limited. We set out the rules to follow.
Tell us how many handsets you have and how calls should flow: we will propose a call plan and a quote.