A contact who knows your setup
Not an anonymous call centre. Whoever answers has your technical file open and knows the history.
A team available whenever your IT needs help
In a company without an IT department, support always ends up resting on someone who was not hired for it: the accountant who knows a bit about computers, the workshop manager who installed the printer, the director himself on a Sunday evening.
That arrangement holds as long as the problems stay small. It gives way at the first serious incident, and it constantly costs hours those people are not spending on their actual jobs.
We take over with a simple arrangement: one entry point for every request, a stated response time, and preventive maintenance that gradually reduces the number of incidents rather than merely handling them.
None of these costs appears in the accounts, which is exactly what makes them last.
The colleague fixing the printer is not paid for that, and meanwhile their own work waits.
Without root-cause analysis, only the symptom gets treated. The same incident returns every two months and nobody asks why any more.
Nobody knows what was changed, when, or by whom. Every new intervention starts from scratch.
Full disks, expired warranties, UPS batteries at the end of their life: announced failures nobody sees coming.
Not an anonymous call centre. Whoever answers has your technical file open and knows the history.
Acknowledgement and intervention times are written into the contract, measured and reported every month.
Every recurring fault gets a root-cause investigation. Ticket counts fall month after month instead of plateauing.
Nobody in the company spends their evenings fixing a printer or working out why a machine will not boot.
Repairs, but also everything that prevents them.
A clear circuit, known to your teams, from the first call to closure.
A single entry point, whatever the nature of the problem.
Remotely where possible, on site where necessary.
The underlying work, the part that brings incident counts down.
What lets you steer instead of react.
Listing workstations, servers, printers, network equipment and software, with their age and condition.
Week 1Building the technical file: diagrams, credentials, contracts, warranties. Often all of it is reconstructed from nothing.
Week 1We agree together on what counts as blocking, urgent or normal, and the response times attached to each level.
Week 2The number and address are communicated to your teams, with simple guidance on what to report and how.
Week 2After a month we review the requests handled, the response times met and the underlying fixes to undertake.
Month 1A good support contract is judged by the fall in the number of calls, never by how fast the phone is answered.
The right level comes down to one question: how long can you afford to be down?
On-demand intervention
Small structures with few critical systems
Monthly maintenance contract
Companies whose daily activity depends on IT
Proactive monitoring with guaranteed SLAs
Businesses where every hour of downtime has a price
No in-house IT skills, rare incidents but completely blocking when they happen.
On-demand package with remote takeover, most incidents resolved within the hour with no site visit.
A till out of service means a queue and lost sales, from the very first minute.
A contract with on-call cover during opening hours and replacement hardware kept on site.
A production server whose failure stops the workshop and shipping at the same time.
Permanent monitoring, alerts before saturation and contractually guaranteed response times.
Yes. We start with an inventory and bring the documentation up to date, then provide support across the whole existing estate.
It depends on the package. Business covers extended hours; Premium includes permanent on-call cover with guaranteed response times.
Labour is included, hardware remains at your expense. We handle warranties and always give you several costed options.
Yes. Many companies start on Essential and move to Business as their dependence on IT grows.
Through the periodic report: number of requests, acknowledgement and resolution times, recurring incidents and actions taken. The figures are verifiable.
Tell us how many workstations you have and your operating hours: we will propose a package and a service level that fit.